How to contact us
Email [email protected] with the subject Complaint, or write to Axon Reach LTD, Office 2065, 85 Dunstall Hill, Wolverhampton, England, WV6 0SR. You may also call +44 7412 806475 to explain how you would like to be contacted.
What to include
Provide your name, preferred contact details, the date or context of the issue and a clear description of what happened. Explain the outcome you would like us to consider. Do not include bank information or identity documents in an initial complaint.
What happens next
We will review the information, identify who should handle the issue and contact you about the next steps. Where information is missing, we may ask for clarification. We will explain any proposed action and avoid promising a result before the issue has been reviewed.
If the issue concerns another business
Where the complaint concerns a service supplied by another business, we will explain any applicable handover route once the relationship and responsibilities are established. This page does not claim access to a financial ombudsman scheme or any regulated complaints process.
Further concerns
If you remain concerned, reply to the complaint correspondence and explain what you believe is unresolved. Data protection concerns can also be raised with the Information Commissioner’s Office. Formal response targets and any applicable regulated process must be confirmed by the business before launch.
Related information: Privacy Policy, Cookie Policy and Contact Us.